Your question isn't on here?

Drop us an email at steve@absolutewhifs.co.uk and one of our team will get back to you as soon as possible, customer service is open 8am to 4pm Monday to Friday (not including bank holidays)

WHAT IF I INPUT THE WRONG ADDRESS AT CHECKOUT?

We know it happens, but if you see that you have put in the wrong address or missed something out, inform us straight away via email at steve@absolutewhifs.co.uk ( no need to send more than one as it will push you to the back of the queue), please make sure to send the correct address with this email.

If your order has not been picked and processed then we can get this updated and changed for you before it is shipped.

Sadly orders leave so quickly we might not catch this in time before the order is collected by the courier company, we will endeavour to change/update your address with our couriers but sometimes this could prove to be difficult.

However, if the order gets delivered to the address you put in, it is up to you to go and collect it or arrange for it to be delivered to you. We can not offer a refund or replacements for an incorrect address, this includes forgetting house numbers and streets, Misspelling one or all of the postcodes.

WHAT DELIVERY OPTIONS DO YOU HAVE?

We send orders via either Royal Mail, DPD or UPS.

Standard Delivery (UK) - £4.79 - £5.99
Standard delivery charges are dependent on weight, any orders over 1kg will be charged the £5.99 delivery fee

Standard Delivery is usually within 1-3 working days within England, Wales or Scotland, from date of dispatch Orders can take up to 10 working days ( not including bank holidays and weekends) to arrive due to delays through royal mail.

We offer free delivery for orders over £40

Next Day Delivery (UK) - £6.99
Expedited delivery within England, Wales or Scotland delivered within 1-2 days - Order must be completed by 1 pm Monday to Friday for delivery the next working day.

If ordered anytime after 1pm on Friday and over the weekend these will all be dispatched on Monday.

Please note that all items are not available for next day delivery, this will be confirmed at checkout.

Collect in Person

We offer a collection service Monday to Thursday between the hours of 19:00 - 20:30, to use this option please select at the checkout and we will notify you once orders are ready for collection

TIMESCALE FROM ORDER TO DESATCH?

It can take anywhere from the same day to up to 7 working days to be despatched, this can be due to staff illness/holidays, peak times ( Easter, Halloween, Christmas, and the new year), and bank holidays weekend. We will keep you updated on any delays so make sure you're subscribed to our emails!

Are your wax melts safe around pets?

We use fragrance oils and some in our wax melts instead of essential oils. All oils used could be harmful or toxic to pets, but as you will be well aware, pets can develop allergic reactions to anything just as humans can.

If your pet has a known sensitivity/allergy to perfumed products, you should avoid them completely, whether made of essential oils or synthetic oils.

Some synthetic oils/fragrance oils do have small amounts of essential oils in them, and this is why you must know which ingredients are toxic and check for them on the labels before using them around your animals.

On the back of each wax melt will have the CLP which lists the allergens.

When will a scent or product be back in stock?

As you know all our products are handmade at our home, however, delays from suppliers can cause a scent or product to be out of stock for some time.

Please make sure to click the ‘notify me when available’ button as when a scent or product is back in stock you will receive an email straight away when it is back on the website!

Any more questions never hesitate to contact us at Steve@absolutewhifs.co.uk

Are your wax melts vegan?

All our products are Vegan friendly, we only use soy wax in all wax products here at Absolute Whifs.

Only fragranced oils are used in our wax melts, the glitter and packaging are also eco-friendly and biodegradable.